Awana Supply Chain Updates

Last updated: July 22, 2022

We know that receiving the products you need to run an effective ministry is a critical part of your year. With unprecedented supply chain challenges affecting all of us, our team has put together the following updates to keep our church partners informed of supply-related updates throughout the peak ministry ordering season. This page will be updated every Tuesday and Friday through October 2022. Our Return Policy is Simple: Items must be returned within 60 days of receipt, in original packaging and salable condition.

Criteria

You can return any item within 60 days in new and salable condition, in original packaging,* provided the product was purchased from Awana by the customer to be credited. To initiate a return and ensure proper credit, please contact our customer care team at (866)-292-6227 or partnercare@awana.org to request your return authorization number and postage-paid postage label. Once you receive that form, please complete it and include it with your return shipment to our returns center using the return address label provided. Your account will be credited, less $10 to cover the cost of return shipping and processing, within 3 days of receipt provided all items are in resalable condition. *If products are not in original packaging and in salable condition, credit will not be given. Please be sure your products are in new, salable condition before returning.

Using Gift Certificates

We are no longer selling gift certificates, but are honoring those already purchased.

To redeem Awana Gift Certificates:
Please treat like cash. Each certificate accompanies a unique, one-use promo code that may be entered at checkout and redeemed for Awana products (U.S. purchases only). Does not cover tax or shipping and cannot be redeemed for cash, other than required by state law. Full amount of certificate must be used in a single on-line purchase. It may not be applied to outstanding account balances or registration fees. Lost coupon codes cannot be replaced. Certificates have no expiration date. Use of the certificate constitutes acceptance of these terms and conditions.

Payment Options

- We accept VISA, MASTERCARD, AMEX or DISCOVER. When you order, please have on hand your credit card number, expiration date, cardholder name, CSC Code (back of credit card) and church’s Awana customer number.
- As of July 1, 2022, we can only accept electronic payment methods. This includes debit and credit cards, and ACH (electronic transfer from checking or savings account) will be available mid July. Payments can be made via our online store at the time of order. Our Partner Care team is available during normal business hours at (866) 292-6227 if you experience any difficulties or have questions.

Taxes

Taxes on your online order confirmation are estimated. Actual taxes charged will be calculated when your order is shipped, based on where the order is shipped.

Order Processing

Our fulfillment partner prepares orders for shipping within 24-48 hours of the order being placed. During peak season, please allow 3-5 days for your order to ship, plus transit time.

Shipping Time

Standard Shipping is 4 – 10 days
Expedited Shipping is 3 – 4 days
For Overnight Shipping, the order must be placed before 11 am cst for arrival the next business day between 9 am and 9pm (carrier dependent).

After your order is processed, it will be shipped using the method you have chosen-standard, expedited or overnight. Our fulfillment partner works with a variety of carriers to get your product to you as efficiently and cost-effectively as possible. If you have any questions, please contact us at partnercare@awana.org.

“Your purchase of products through the Awana website and the information you provide as part of the purchase are subject to the Terms of Use and Privacy Policy“.

ATTENTION: These terms of use set forth the basis on which you are permitted to access and use this website, awana.org (the “Website”). Please read the terms of use carefully before using the website. By accessing and using the website in any way, including, without limitation, browsing the website, you agree to and are bound by the terms of use described herein. If you do not agree to all of the terms and conditions contained herein, do not use the website in any manner.

OWNERSHIP
As between you and Awana Clubs International (“Awana”), all copyrights and other intellectual property rights in the website, including without limitation all software and written and graphical content included in the website, are owned Awana and are hereby reserved. USE OF WEBSITE AND DOCUMENTS
Awana hereby authorizes you to make a single copy of the content displayed on the website for your use in learning about, evaluating or acquiring Awana services or products, provided (i) you mark such copy “© 2019 Awana Clubs International. All rights reserved.”; (ii) the use of such copy is for informational and non-commercial or personal use and will not be copied or posted on any network computer or broadcast in any media; and (iii) no modifications to such copy are made. No other permission is granted to you to print, copy, reproduce, distribute, transmit, upload, download, store, perform, display in public, alter, or modify the content contained on the website. The website may contain email services, bulletin board services, forums, communities, and/or other message or communication facilities designed to enable you to communicate with others (collectively “Communication Services”). You agree to use the Communication Services only to post, send and receive messages and material that are proper. By way of example, and not as a limitation, you agree that when using the Communication Services or the website, you will not (i) use them in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages; (ii) defame, abuse, harass, threaten or otherwise violate the legal rights of others; (iii) publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, pornographic, racist, lewd, lascivious, excessively violent, harassing, unlawful, or otherwise objectionable topic, name, material or information; (iv) upload, or otherwise make available, files that contain material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consent to do the same; (v) advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Services specifically allows such messages; (vi) restrict or inhibit any other user from using and enjoying the Communication Services or the Website; (vii) harvest or otherwise collect information about others, including email addresses; or (viii) violate any applicable laws or regulations. Awana has no obligation to monitor the website or Communication Services. However, Awana reserves the right to review materials posted to the Website and the Communication Services and to remove and/or edit any materials in its sole discretion. Awana reserves the right to terminate your access to the Website and the Communication Services at any time, without notice, for any reason whatsoever. Awana reserves the right at all times to disclose any information as it deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Awana’s sole discretion. TRADEMARKS/COPYRIGHTS
Awana®, Awana Clubs®, the Awana and Awana Clubs logos, and any other marks used on the website are trademarks of Awana or their respective owners. Such marks may not be used without the prior written consent of Awana. Any use of those marks, or any others displayed on the website, will inure solely to the benefit of their respective owners.

For content and trademark permission requests, contact:

Permissions
Awana Clubs International
1 E Bode Rd.
Streamwood, IL 60107
permissions@awana.org

UNSOLICITED SUBMISSION POLICY
Awana does not accept or consider unsolicited ideas, suggestions, materials or other information (all of the foregoing being “Submissions”). The purpose for this policy is to avoid misunderstandings or disputes with respect to the origin of ideas, products, services and strategies of Awana. Please do not send your unsolicited Submissions to Awana or anyone at Awana. In the event that you disregard this policy and post, upload, input, provide, submit or otherwise make a Submission to Awana, (i) you will be granting Awana and its affiliates permission to use your Submission in connection with the operation of its businesses (the “License”), including, without limitation, the right to copy, distribute, display, edit, reproduce, translate and reformat your Submission for both commercial and non-commercial purposes, (ii) you warrant and represent that you own or otherwise control all of the rights to your Submission, including, without limitation, the rights necessary to grant the License and (iii) any such Submissions will be considered non-confidential and non-proprietary communications. No compensation will be paid with respect to your Submission. Awana will not be subject to any obligation of confidence with respect to your Submission.

NO UNLAWFUL OR PROHIBITED USE
You may not use the website for any purpose that is unlawful or prohibited by the terms and conditions provided herein. You may not use the website in any manner that could damage, disable, overburden or otherwise impair any Awana server or the network(s) connected to any Awana server, or interfere with any other person’s use and enjoyment of the Website. You may not attempt to gain unauthorized access to the Website or the computer systems or networks connected to any Awana server through any means. You may not obtain any materials or information through any means not intentionally made available to you through the website.

LINKS
Any links to third party websites are provided for your convenience only, and Awana makes no recommendation or endorsement as to such websites or the products or services offered thereon. You may link to the Awana Website, unless notified otherwise in writing by Awana. However, you may not frame the Website in a manner that may cause confusion to Awana customers, nor may you interfere or attempt to interfere in any way with the operation of the Website, including without limitation through data mining, the use of any robot, scraper or other automated device, or circumvention or attempted circumvention of any website security features.

SPAM EMAIL AND POSTINGS
You agree that Awana would be irreparably harmed by the use, by you or others, of the Website or facilities in connection with the transmission of spam, newsgroup postings or unsolicited email in violation of the terms of use as provided herein, and that Awana is entitled to obtain injunctive relief against any such transmission (in addition to all other remedies available at law or in equity). Awana reserves the right to block, filter or delete unsolicited email. U.S. EXPORT ADMINISTRATION LAWS AND REGULATIONS
You acknowledge and agree that material on the website is subject to the U.S. Export Administration Laws and Regulations. Diversion of such material contrary to U.S. law is prohibited. You agree that none of the material on the Website, nor any direct product therefrom, is being or will be acquired for, shipped, transferred, or re-exported, directly or indirectly, to proscribed or embargoed countries or their nationals, nor be used for nuclear activities, chemical biological weapons, or missile projects unless authorized by the U.S. Government. You certify that you are not on the U.S. Department of Commerce’s Denied Persons List or affiliated lists or on the U.S. Department of Treasury’s Specially Designated Nationals List. You agree to comply strictly with all U.S. export laws and assume sole responsibility for obtaining licenses to export or re-export as may be required. DISCLAIMER
THE CONTENT CONTAINED IN THE WEBSITE IS PROVIDED BY AWANA FOR GENERAL INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE A SPECIFIC RECOMMENDATION OR ADVICE. SUCH CONTENT IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AND IS SUBJECT TO CHANGE WITHOUT NOTICE. YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK, AND YOU ASSUME ALL LIABILITY IN RELATION TO IT.

ANY INFORMATION OR ADVICE PROVIDED THROUGH THE WEBSITE THAT IS RELATED TO SUPPORT OF AWANA PRODUCTS IS SUBJECT TO THE TERMS AND CONDITIONS OF A LICENSE AGREEMENT BETWEEN YOU AND AWANA, AND NOT TO THESE TERMS OF USE.

ANY MENTION IN THE WEBSITE OF NON AWANA-PRODUCTS OR SERVICES IS FOR INFORMATION PURPOSES ONLY AND CONSTITUTES NEITHER AN ENDORSEMENT NOR A RECOMMENDATION.

LIMITATION ON LIABILITY
AS CONSIDERATION FOR YOUR USE OF AND ACCESS TO THE WEBSITE, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT: (i) IN NO EVENT WILL AWANA OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE WEBSITE OR ANY SITE LINKED TO THE WEBSITE, BE LIABLE TO YOU IN ANY MANNER WHATSOEVER FOR ANY DECISION MADE OR ACTION OR NON-ACTION TAKEN BY YOU IN RELIANCE UPON THE INFORMATION PROVIDED THROUGH THE WEBSITE; AND (ii) THE AGGREGATE LIABILITY OF AWANA OR ANY OF ITS AFFILIATES, OFFICERS, DIRECTORS OR EMPLOYEES, ARISING FROM OR RELATING TO THIS AGREEMENT (REGARDLESS OF THE FORM OF ACTION OR CLAIM, e.g. CONTRACT, WARRANTY, TORT, STRICT LIABILITY, NEGLIGENCE, FRAUD, AND/OR OTHERWISE) IS LIMITED TO $100; AND (iii) AWANA SHALL NOT IN ANY CASE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF AWANA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

NOTICES OF COPYRIGHT INFRINGEMENT
If you believe that material posted on the Website infringes your copyright, you should provide notice of such infringement to the following person, who is Awana’s designated agent for the purposes of the Digital Millennium Copyright Act (17 U.S.C. 512): Copyrights
Awana Clubs International
1 E. Bode Rd.
Streamwood, IL 60107
legal@awana.org

ENTIRE AGREEMENT
These terms of use are the entire agreement between you and Awana in relation to your use of the Website, and all other representations or discussions are hereby excluded from this agreement. If any part of these terms are held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Awana’s failure to insist on or enforce strict performance of these terms shall not constitute a waiver of any breach or any future breaches thereof.

GOVERNING LAW AND JURISDICTION
The Website is controlled and operated from within the United States, and Awana does not represent that the Website is appropriate for use outside the United States. If you access the Website from outside the United States, you are responsible for compliance with any applicable local law. Your use of the Website shall be governed in all respects by the laws of the state of Illinois, USA, without regard to choice of law provisions, and not by the United Nations Convention on Contracts for the International Sale of Goods. You agree that jurisdiction over and venue in any proceeding directly or indirectly arising out of or relating to the Website shall be in the state or federal courts located in Cook County, Illinois.

DISPUTE RESOLUTION
Any claim or dispute arising from or related to this agreement shall be settled by mediation and, if necessary, legally binding arbitration in accordance with the Rules of Procedure for Christian Conciliation of the Institute for Christian Conciliation, a division of Peacemaker® Ministries (complete text of the Rules is available at www.Peacemaker.net). Judgment upon an arbitration decision may be entered in any court otherwise having jurisdiction. The parties understand that these methods shall be the sole remedy for any controversy or claim arising out of this agreement and expressly waive their right to file a lawsuit in any civil court against one another for such disputes, except to enforce an arbitration decision.

POLICY CHANGES
Awana has a goal and policy to produce Web content that is appropriate for the entire family. It remains a fact that Web sites are always changing to add new features and to address new public concerns. These factors may necessitate changes to website policy statements. Awana will keep a current version posted. A posted date will accompany the policy for the benefit of our visitors. Your continued use of the Website and any of its features after a change to those policies or terms of use, constitutes acceptance by you of those changes.

Revised 6/2021