Please be aware that during the busy season, orders take 48-72 hours to prepare for shipping.

Need Help?
If you have any questions or need help with your account, you may contact us to assist you.

 

Customer Service
Mon., Tues., Thur., Fri.
8:15 a.m. to 4:30 p.m. CST
Wednesday
10:15 a.m. to 4:30 p.m. CST
(866) 292-6227

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Ship Your Order with our 7 Convenient Methods

See also:
USPS Priority Mail map (ship from 60173 zip code)
UPS Ground map (ship from 60173 zip code)

Your order is important. You expect to get what you want safely and as quickly as possible. To provide that for you, we offer you the choice of several convenient shipping options – as well as some tips to help you choose the best option.

The seven convenient options are: First Class Mail and Priority Mail through the United States Postal Service and Ground, Next Day Air, 2nd Day Air and 3 Day Select through UPS. For customers in the Schaumburg, IL area, we also offer free pick-up service at our Bode Road and Penny Lane locations.

How Quickly Will I Receive My Order?

Most orders are processed at Awana within 72 hours (providing the products are in stock). This 72-hour processing time excludes weekends, holidays and extremely busy times in the fall.

If you have chosen to pick up your packages from one of our two locations, your order – in most cases – is immediately ready after processing. If you have chosen a shipping method, the United States Postal Service will deliver within 7 days to many locations throughout the U.S.; UPS will deliver within 4 days to 99% of the nation. All shipped orders will be arriving from the 60173 zip code, with the exception of Awana Grand Prix race tracks and Citation plaques, which drop-ship from the provider at a different zip code and location.

The number one thing to keep in mind: The total time to receive your order is processing time + shipping time.

Further things to consider:

If cost is most important to you:

If you live in the Schaumburg, IL area, take advantage of free pick-up to save the most money.

If you need to choose a shipping method, USPS First-Class (Economy) Mail may be your least expensive option. In most cases, your package should arrive within 7 days using this method. However, because of routing methods in the postal network, shipments going to an Illinois address could take up to 8 days.

If your order is large, bulky or heavy, make sure to refer to the UPS Ground Service map, to see the approximate time it will take for a package to leave Awana Headquarters and reach your destination. If UPS Ground will deliver your package in two days, it could be a cheaper option to choose over UPS 2nd-Day Air, with arrival at its destination only a few hours later than if your package had arrived by air.

 

If delivery time is most important to you:

Priority Mail or UPS services may be the way to go. Consult their maps to see how quickly your package would arrive via Ground or choose from Next Day (we use the Saver option when available), 2nd Day or 3 Day processing. When your package is sent via Air, you should receive it by 3 p.m. on the day it is to arrive (note, some locations will receive later deliveries). When it is sent via ground, you will receive it at the end of the day.

For those who need it, we can RUSH for an order for an additional $19.99 during most of the year. (From Aug. 15 through Sept. 30 – during the busy season – the RUSH fee will be $49.99.) You may now request the RUSH option during the check-out process. Please note that RUSH orders placed on a business day before 11 a.m. Central Time will be processed on the day the order was placed. Orders placed on a business day after 11 a.m. Central Time will be processed on the next business day. You must choose Next Day, 2nd Day or 3 Day as your shipping option.

 

If tracking your package is important to you:

Consider that UPS scans items at each touch point along the shipping route, but USPS Delivery Confirmation Service only scans a package at point of departure and point of arrival.

 

For more information on how your order is handled, please read the following. (This information also appears in the footer of every Awana Store page):

Return Policy
Shipping Policy
FAQS
USPS Priority Mail map (ship from 60173 zip code)
UPS Ground map (ship from 60173 zip code)

With new products arriving all the time, you are now ready to begin your order on the Awana Store.

*Information contained in this article was correct at the time it was published and may be subject to change.

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