We are logging you in under your new account!
Frequently Asked Questions
1. How do I log in for the first time?
You'll have one single sign on whether you are buying for yourself or your church or even multiple churches. Select "Login" in the upper right corner of our Store to create your new login.
2. Where do I go to place an order?
If you do not know exactly what you want, you can browse the Store by clicking on any of the product categories listed on the yellow bar. These categories match the Awana Ministry Catalog and have been chosen to lead you to the appropriate products.
You may also enter the item number in the search field to be taken directly to the item you desire to order. Alternatively, you may enter a search term in the search box, located in the upper right corner of the Store. You will receive a search result that displays all of the products matching your search term.
We do offer a quick order option for those customers with limited time. To enter your items numbers and quantities, please login first and then click on the cart icon in the top right corner.
3. How long will it take to receive my order?
Awana processes most orders within 72 hours, excluding busy times in the fall (Aug. 15 through Sept. 30), weekends and holidays. Standard delivery time to destinations averages seven days (delivery time). For quicker delivery, select Next Day, 2nd Day or 3 Day delivery. Note that total time to receive your order is processing time + delivery time by the carrier.
4. What happens after I confirm my order?
Your order will not be processed until you confirm your order. When complete, an “ORDER CONFIRMATION” page will appear. It will say that your order has been confirmed. We suggest that you make a note of this number at this time. You will also receive an email confirmation for the order. You can print a copy of the order confirmation by pressing the “Print Order” button. We suggest you print the order confirmation for your records. You will not be able to cancel or alter the order once it has been submitted, though. That’s why it’s important to double-check the order as well as the ship-to address BEFORE you confirm the order.
If you do not receive an email confirmation within 24 hours, please call Customer Care at 866-292-6227.
5. What is the return policy?
See Information About Returns
6. Can I select only certain leaders to be able to order on our church’s account?
With the update of a single sign on login procedure, the option for authorized purchasers is now available for churches and organizations. Many leader roles (ex: Cubbies Leader, Game Director, Ministry Director, Awana Secretary, etc.) will default to grant ordering access to those leaders claiming those roles. If you wish to create an authorized purchasing list, or make changes to a specific leader's login, please contact at Customer Care at 866-292-6227 or email@example.com.
7. Can I just enter in my order?
Yes, after logging in, simply click the cart, found in the top right corner of any page, and begin entering your product ID number and quantity.
8. Can I order and have my church invoiced?
Every time you login, you will see a pop-up window prompting you to select the party you are purchasing for. You will need to select either your church/organization or personal account. If you are have a paid Awana membership, you will receive member pricing and will have the invoice option. Select Invoice Church on the billing portion of the checkout page.
9. I have a complaint, who should I speak to?
We value the feedback and experience of our customers. To share a complaint or to offer feedback on our products, programs, or your online shopping experience please contact Customer Care at 866-292-6227 or firstname.lastname@example.org.
10. When I place an order, I also want a confirmation sent to others in my club, like the church treasurer. Where can I add these additional email addresses?
We are working to add this feature to the Store website. Currently, we suggest forwarding the confirmation email you receive to those you desire to have a copy.
12. Whom do I call if I have problems?
You may call Awana Customer Care at 866-292-6227 or email them at email@example.com. We will be pleased to assist you with any problems you may have with your order or the site.
13. What do I do if my coupon code will not apply to my order?
Please check the dates that the coupon code is valid. Our coupon codes are case sensitive; sometimes our capital "i's" look like the number 1 and vice versa. Any further questions, please call Customer Care at 866-292-6227.
14. Can I select the shipping carrier?
Our shipping policy gives our customers the ability to choose the level of service you want for your order. The various carriers and pricing will be shown during the checkout process. Carriers and shipping choices include: 1st Class, Priority Mail, Ground Commercial, Ground Residential, 3 Day, 2nd Day, and Next Day.
15. Can I pay to bypass the processing time?
Yes! Now you can choose this feature online! RUSH your order during the checkout process for an additional fee of $19.99 during the majority of the year. During our busy season (Aug. 15 through Sept. 30), the RUSH fee will be $49.99.
Orders placed on a business day before 11 a.m. Central Time will be processed on the day the order was placed. Orders placed on a business day after 11 a.m. Central Time will be processed on the next business day.
Please note: your Shipping Method Must be Next Day, 2nd Day, or 3 Day.
16. How will my back order be processed and shipped?
Each individual item that is on backorder will automatically be processed once new stock is available. Backorders will ship 1st Class, Priority Mail, or Ground Services, and will be invoiced once they leave our facility.
17. Why am I being charged Non-member Pricing?
Member Pricing is available for churches and organizations that are registered members and are paying one of our registration fees. For information on becoming a registered member please visit: http://awana.org/registernow. If you are already a part of a registered church and are still seeing Non-member Pricing, please make sure that you have selected on the login prompt that you are ordering for your church. If you are logged in and have selected that you are ordering for your church, but you still see Non-member pricing, please contact Customer Care at 866-292-6227 or firstname.lastname@example.org.