Free Shipping — Now through August 17!   More details

Need Help?
If you have any questions or need help with your account, you may contact us to assist you.

 

Customer Service
Mon., Tues., Thur., Fri.
8:15 a.m. to 4:30 p.m. CST
Wednesday
10:15 a.m. to 4:30 p.m. CST
(866) 292-6227

false

null

Contact Us  |  FAQ

Frequently Asked Questions

1. How do I log in for the first time?

2. Where do I go to place an order?

3. Will it take longer for me to receive my order?

4. What happens after I confirm my order?

5. What is the return policy?

6. Can I select only certain leaders to be able to order on our church's account?

7. Can I just enter in my order?

8. Can I order and have my church invoiced as before?

9. I have a complaint. Who should I speak to?

10. When I place an order, I also want a confirmation sent to others in my club, like the church treasurer. Where can I add these additional e-mail addresses?

11. I'm having trouble ordering club products. Do I have to login again?

12. How can I change my password?

13. Whom do I call if I have problems?

14. What do I do if my coupon code will not apply to my order?

 FAQ ANSWERS

1. How do I log in for the first time?
You will need to create a username and password dependent on how you plan to shop.

If you are approved to shop for your Awana Church you will need to have an ART (Awana Resoucres and Tools) username and passwoird. If you have not created an ART login, Click Here If you have already created your ART username and password and you are approved to shop for your church, simply login.

If you are shopping for yourself Create a new user account.

 

Please be aware that if you would like to set-up a Church account and Personal account you must use two different e-mail addresses.

Back to top

2. Where do I go to place an order?
If you do not know exactly what you want, you can browse the Store by clicking on any of the product categories listed on the orange bar. These categories have been chosen to lead you to the appropriate products.

You may also enter the item number in the search field and be taken directly to the item you desire to order.
We do offer a quick order option for those customers with limited time. To enter your items numbers and quantities, please click on the cart icon in the top right corner.

Back to top

3. Will it take longer for me to receive my order?
Awana ships most orders within 48 hours excluding weekends and holidays (shipping time). Standard delivery time to destinations averages five days (delivery time). For quicker delivery, select 2-Day or 1-Day delivery. Note that total time to receive your order is shipping time plus delivery time.

Back to top

4. What happens after I confirm my order?
Your order will not be processed until you confirm your order. When complete, an “ORDER CONFIRMATION” page appears. It will say that your order has been confirmed and will include the order number. We suggest that you make a note of this number at this time. You will also receive an email confirmation for the order. If you have any questions before you check your e-mail, having the order number will make it easier for Customer Service to assist you. You can print a copy of the order confirmation by pressing the “Print Order” button. We suggest you print the order confirmation for your records. You can also view the details of the order here. You will not be able to cancel or alter the order once it has been confirmed, though. That’s why it’s important to double-check the order as well as the ship-to address BEFORE you confirm the order.

If you do not receive an email confirmation within 24 hours, please call Customer Care at 866-292-6227.

Back to top

5. What is the return policy?
See Information About Returns

Back to top

6. Can I select only certain leaders to be able to order on our church’s account?
We are working to add this feature, for authorized purchasers, in the near future. Presently, church accounts with authorized purchasers must place their order by phone or e-mail to customercare@awana.org.

Back to top

7. Can I just enter in my order?
Yes, simply click the cart, found in the top right corner of any page, and begin entering your product ID number and quantity.

Back to top

8. Can I order and have my church invoiced as before?
On the billing part of the checkout page, you will have the option to select Invoice Church.

Back to top

9. I have a complaint, who should I speak to?
If it is about a product you have bought from our stores, please get in touch with the store you purchased from – the telephone numbers of all our stores can be found on this website. If the complaint is about an online shopping experience, please call one of our Customer Care representatives at (866) 292-6227 or visit the Customer Care Community website

Back to top

10. When I place an order, I also want a confirmation sent to others in my club, like the church treasurer. Where can I add these additional e-mail addresses?
We are working to add this feature to the store website. Currently, we suggest forwarding the confirmation email you receive to those you desire to have a copy.

Back to top

11. I'm having trouble ordering club products. Do I have to login again?
There might be an issue with your login and your user name (e-mail address) for ART will need to be reviewed or updated. Please contact Customer Care at (866) 292-6227 or customercare@awana.org.

Back to top

12. How can I change my password?
Click on Forgot My Password

Back to top

13. Whom do I call if I have problems?
You may call Awana Customer Care at 866-292-6227 or visit our Customer Care Community: community.awana.org. We will be pleased to assist you with any problems you may have with your order or the site.

Back to top

14. What do I do if my coupon code will not apply to my order?
Please check the dates that the coupon code is valid. Our coupon codes are case sensitive; sometimes our capital "i's" look like the number 1 and vice versa. Any further questions, please call Customer Care at 1-866-292-6227.

Back to top